Social Media


These terms of use tell you what to expect from us, and what we expect from you, when using our social media channels. Before you engage with us through social media channels, we encourage you to read each channel’s terms of use.

By accessing our social media pages you are considered to have consented to the conditions of use of the particular social media service and our individual channel. These terms of use may be updated any time without notice.

We use social media to share information on Commerce, IP and our services. Our followers can expect to receive updates covering:

  • Information about our products, services and activities
  • Best practices and case studies
  • Latest updates, including news, publications, presentations, media releases and campaigns
  • Invitations to provide feedback on our campaigns and initiatives
  • Other updates, articles or publications of interest which are relevant to our key messages, objectives and promotions.

We may follow or like organisations and individuals that are relevant to our organisation. This does not imply endorsement or guarantee the accuracy of their information.

Posts made by other parties to our social media channels are the responsibility of that person or organisation. These don’t necessarily reflect our opinions or policies.


We do not provide customer service through our social media channels. If you have a case specific query please contact us in another way.

We welcome feedback and ideas from our followers and will try to join these conversations where possible. However, we can’t guarantee that we will be able to reply individually to every post. If you have an urgent query, please contact us directly.

We may choose to mention, or post information by other organisations and/or individuals for the interest and information of our followers. In these cases, we do not necessarily endorse or guarantee the accuracy of this information.


We reserve the right to report or remove any posts or comments that do not comply with the:

  • Facebook Statement of Rights and Responsibilities
  • Facebook Community Standards

In addition, we reserve the right to remove content posted on our pages that:

  • Is not relevant to the current discussion;
  • Is deemed to be offensive;
  • Breaches privacy restrictions; and/or

We may, at our discretion, report, block or ban anyone as appropriate who posts the above content, or who breaches these terms of use, or the terms of use of a social media channel

  • Our social media accounts may provide links to other websites or embed material which may contain information that is the copyright of third parties and subject to restrictions on use or reproduction.

You must get permission from the copyright owner to use material that is protected by the copyright of a third party. We are not able to give you this permission on behalf of the copyright owner.

Social Media Licence

By submitting, posting or displaying your content on any of our social media accounts, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to use that content.

Social Media Disclaimer

The contents of our social media channels are intended for informational purposes only. We will not accept any liability for loss or damage suffered by any person or body due to information provided on our social media channels or any linked websites.