Policies

The Antigua and Barbuda Intellectual Property and Commerce Office (ABIPCO) is committed to providing you with the best possible customer service experience. The policies of ABIPCO set out a number of principles concerning the privacy and terms of use for individuals.

Consumer Data Privacy Policy and Security Capabilities

ABIPCO respects the privacy of our users and is fully committed to preserving such. This statement has been formulated to disclose our information gathering methodology as well as disseminating practices for this website. If you are submitting personal details, or other information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this website, there is, however, a possibility that information submitted may be observed by a third party while in transit.

What This Privacy Policy Covers

This policy covers how the ABIPCO treats personal information that ABIPCO collects and receives, including information related to your past use of ABIPCO’s products and services. Personal information is information about you that is personally identifiable, such as your name, address, email address, or phone number, and that is not otherwise publicly available.

Information Sharing and Disclosure

ABIPCO is a Government department that does not rent, sell, or share personal information about you with other people or non-affiliated companies. Except to provide products or services you have requested, when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of ABIPCO’s terms of use, or as otherwise required by law.
  • We share necessary data with specific Government agencies, so as to facilitate your business registration and to satisfy all compliance requirements. This is an effort to serve you in a most efficient and effective way.

Security

Our website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Only certain employees have access to the information you provide us. They have access only for data analysis and quality control purposes.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. We have no responsibility for any activities that occur under your account and password. You may use the site only for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user or conducting fraudulent activities, on the site are prohibited.

You may not violate or attempt to violate the security of the site, including by, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) using the site for unintended purposes or trying to change the behaviour of the site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing”; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or (f) forging communications on behalf of the Site (impersonating the site) or to the site (impersonating as a legitimate user). You may not send unsolicited or unauthorized email on behalf of the Antigua and Barbuda Intellectual Property and Commerce Office. We may prosecute you to the full extent of the law for any violation of these Conditions of Use. You may not use any device, software, routine or data to interfere or attempt to interfere with the proper working of the site or any activity being conducted on the site. You may not use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the site other than the search engine and search agents we provide or the generally publicly available browsers.

Disclaimers and Limitations of Liability

The information contained in this website is for general information purposes only. The information is provided by Third Parties and therefore we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products or services contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the loss of data or profits, arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, the Antigua and Barbuda Intellectual Property and Commerce Office takes no responsibility for and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Changes to this Privacy Policy

The ABIPCO reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, please forward these objections to the Office in writing before using our website.

Terms of use

These are the terms of use for engaging with the Antigua and Barbuda Intellectual Property and Commerce Office website, social media channels and online channels.

These terms of use apply to all online channels of the Antigua and Barbuda Intellectual Property and Commerce Office (‘ABIPCO’, ‘we’ or ‘us’), to any web feeds produced by our website, and to any feedback or submissions provided through our website including:

  • Our website : abipco.gov.ag
  • Our Commerce registers
  • Our intellectual property (IP) registers for trademarks, patents, designs and geographical indications
  • Our online tools and services
  • Our social media profiles

By using our online channels, you will be deemed to have agreed to these terms of use.  We reserve the right to change these terms of use at any time. Your continued use of our online channels following the posting of changes will mean that you accept and agree to the changes.

Applicable Law

The laws of Antigua and Barbuda will govern these Terms of Use without giving effect to any principles of conflicts of laws.

Proprietary Rights

The information provided on this website, including any software programs available on or through this website (“the Contents”), are protected by copyright, trademark and other forms of proprietary rights. All rights, title and interest in the Contents are owned by, licensed to or controlled by the ABIPCO.

Terms of use Disclaimer

The information provided on our online channels is intended to be used as a general guide and does not represent legal advice. While we endeavour to ensure that our content is accurate and relevant to as many users as possible, we recommend that you seek advice from a lawyer  or other relevant qualified individual before taking any steps in relation to your own or someone else’s intellectual property or commerce. All readers who ignore this disclaimer do so at their own risk.

Social Media

These terms of use tell you what to expect from us, and what we expect from you, when using our social media channels . Before you engage with us through social media channels, we encourage you to read each channel’s terms of use.

By accessing our social media pages you are considered to have consented to the conditions of use of the particular social media service and our individual channel. These terms of use may be updated any time without notice.

We use social media to share information on Commerce, IP and our services. Our followers can expect to receive updates covering:

  • Information about our products, services and activities
  • Best practices and case studies
  • Latest updates, including news, publications, presentations, media releases and campaigns
  • Invitations to provide feedback on our campaigns and initiatives
  • Other updates, articles or publications of interest which are relevant to our key messages, objectives and promotions.

We may follow or like organisations and individuals that are relevant to our organisation. This does not imply endorsement or guarantee the accuracy of their information.

Posts made by other parties to our social media channels are the responsibility of that person or organisation. These don’t necessarily reflect our opinions or policies.

Engagement

We do not provide customer service through our social media channels. If you have a case specific query please contact us in another way.

We welcome feedback and ideas from our followers and will try to join these conversations where possible. However, we can’t guarantee that we will be able to reply individually to every post. If you have an urgent query, please contact us directly.

We may choose to mention, or post information by other organisations and/or individuals for the interest and information of our followers. In these cases, we do not necessarily endorse or guarantee the accuracy of this information.

Monitoring

We reserve the right to report or remove any posts or comments that do not comply with the:

  • Facebook Statement of Rights and Responsibilities
  • Facebook Community Standards

In addition, we reserve the right to remove content posted on our pages that:

  • Is not relevant to the current discussion;
  • Is deemed to be offensive;
  • Breaches privacy restrictions; and/or

We may, at our discretion, report, block or ban anyone as appropriate who posts the above content, or who breaches these terms of use, or the terms of use of a social media channel.

Crown copyright

Unless otherwise indicated, the material we make available on our social media accounts is protected by Antigua and Barbuda Crown copyright. You can reproduce this Crown copyright material free of charge without further permission, as long as you:

 

Reproduce the material accurately;

  • Don’t use the material in a derogatory manner or a misleading context;
  • Do not sell or distribute any material on a commercial basis; and
  • Acknowledge the source and copyright status of the material.
  • Copyright of third parties
  • Our social media accounts may provide links to other websites or embed material which may contain information that is the copyright of third parties and subject to restrictions on use or reproduction.

You must get permission from the copyright owner to use material that is protected by the copyright of a third party. We are not able to give you this permission on behalf of the copyright owner.

Social Media License

By submitting, posting or displaying your content on any of our social media accounts, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use that content.

Social Media Disclaimer

The contents of our social media channels are intended for informational purposes only. We will not accept any liability for loss or damage suffered by any person or body due to information provided on our social media channels or any linked websites.

Cookies

We use cookies on our website to gather data about trends in site usage. You can manually disable cookies at any time. Disabling cookies will not affect your ability to use our website.

Questions or comments on the Terms of Use Policy or Customer support related can be forwarded to:-

Antigua and Barbuda Intellectual Property & Commerce Office
Hewlett House
St. John’s Street, St. John’s
Antigua
Telephone: (268) 562-5440
Fax: (268) 562-5438
E-mail: abipco@ab.gov.ag